White Knight and Its Problems Case Study Example | Topics and Well Written Essays - 500 words - 42

White Knight and Its Problems - Case Study utilizationAs the paper highlights, most of the agents were employed on a temporary basis. This indicates that there were fewer agents compared to customers that requisite to be served, hence the problem of delays at the companys call rivet. Secondly, there is a accident that the temporary staff did not get adequate learnship as hygienic as the standards required to discover to customers at the call Centre. This might be because of the company relying only on the permanent staff to mentor the temporary staff, rather than to use other external assistance. In addition, the company might be crack less salary making most people to seek employment from other similar jobs deep down the industry. Thirdly, there might have been a low employees morale at the call Centre since there was a flat rate salary for all employees. To add on, most employees at a call centre might not have qualified for the job since they lacked the required competenc ies, skills as well as personal characteristics that could suit them for the job. Finally, The Company might have been lacking proper coordination for the services at the call Centre this is because they had inadequate leadership qualities. The company can use several approaches to improve the surgical procedure at the call Centre. First, the company ought to employ monitoring and evaluation approach, which enable keen follow up of employees attendance to customer related services at the call Centre. Subsequently, they will then evaluate these employees jibe to how they respond to customers. Secondly, the company should use the approach of focusing on the continuous improvement, for instance, the company should concentrate on methods of improving their services from time to time. Finally, the company should ensure that their activities are linked to their overall strategy.